Quality Management

As the Bank’s aim is to be the reference in Private and Corporate banking, this vision and ambition cannot be achieved without a commitment to deliver outstanding quality in the offered products, services and clients relationship management. For this purpose, the Quality Management exerts needed efforts to maintain high quality standards across its products, services and operations, as well as drive continuous improvements. However, quality cannot be measured from one angle only. Consequently, the Bank introduced the “Voice of the client“ initiative which purpose is to see the Bank through the eyes of its clients. All opinions voiced are analyzed by the Quality Management in order to reach and meet client's expectations and increase their satisfaction.